Customer Service Representatives

Are you curious about a career as a customer service representatives in the United States of America? Now you can learn what Customer Service Representatives do, the work environment, how to become one, salary, and job outlook. 

A Customer Service Representative is an individual that communicates with a person over the phone or in person to resolve a problem. This could be for products, services, or any other reason. This is a great career choice if you like helping people.

What do Customer Service Representatives do?

A Customer Service Representative is responsible for taking and giving information to customers to help them solve problems or answer questions. They may also be responsible for taking orders, or helping customers place orders. Many people use customer service representatives to ask questions about products or services. A customer service representative is responsible for resolving customer problems, but he or she must be able to work well with others to do so. The work environment for a customer service representative will vary from company to company. Some companies require customer service representatives to wear uniforms or business casual attire. Others may require customer service representatives to be clean-shaven. However, in most cases, customer service representatives will be required to maintain a professional appearance and conduct themselves in a respectful manner while on the job.

Job Description

Customer Service Representatives are the ones who answer the phone calls, emails, or texts from customers regarding issues with their products or services. They are also the ones who take orders for products and services offered by the company.  A customer service representative may be called a customer service agent, call center representative, or contact center representative. However, these titles are not used to distinguish between the different jobs of the same profession.

Working Environment

A customer service representative is required to interact with other people on a daily basis, including the public, coworkers, managers, supervisors, and other customers.

A job in online customer service requires working in an office that has a computer and headset in order to take calls, so a customer would have to have a good working knowledge of computers and how to use them. A phone with headset is also necessary, as well as a quiet, non-distracting area where the representative can complete their work.  All of these aspects are a part of working in a customer service position. 

The environment for a customer service representative also includes working with a team of people. Most companies have customer service representatives work together to resolve problems.  Working in a team could be challenging for a customer service representative, but it can also be rewarding.  Customer service representatives must be able to listen to coworkers’ ideas, questions, and concerns.  They must be able to make suggestions for ways to solve problems that coworkers face on a daily basis.

In a customer service representative’s work environment, they will be expected to be friendly and courteous to all customers, coworkers, managers, and supervisors. They should also be able to maintain a professional appearance and conduct themselves in a respectful manner while on the job.  A representative will be responsible for taking orders, answering questions, and resolving customer problems.  It is also possible for customer service representatives to be responsible for helping customers place orders online.  If a representative needs assistance, he or she will be expected to ask for help from other coworkers, managers, and supervisors. 

Training and Development

A customer service representative may be required to complete training and development to help him or her perform his or her job responsibilities. The training and development course for a customer service representative may include training on how to speak with customers, how to work with different personality types, how to deal with different kinds of situations, how to work within a team, and how to use technology. In addition to the technical training, customer service representatives will also need to learn about the products or services they are responsible for helping customers with. This can include learning how to answer questions, explain products or services, how to take orders, how to resolve customer problems, and how to respond to complaints.

You are strongly encouraged to watch both videos about customer service representatives below, take good notes, and then visit the comments section below and share your thoughts and your knowledge on customer service representatives in the United States of America.