Customer Service Representatives

What Customer Service Representatives Do

Customer service representatives interact with customers to handle complaints, process orders, and answer questions.

Work Environment

Customer service representatives are employed in nearly every industry. Most work full time.

How to Become a Customer Service Representative

Customer service representatives typically need a high school diploma and are trained on the job. They should be good at communicating with people and adept at using computers.


The median hourly wage for customer service representatives was $17.23 in May 2020.

Job Outlook

Employment of customer service representatives is projected to decline 2 percent from 2019 to 2029. There will be less demand for customer service representatives as more of their tasks become automated.

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